Contact
Drop us a line
Other Contact Method
Email : info@yardmanvibes.co.uk
Phone : +44 7985 573127
Store Address
Address : 293A High Road Leytonstone, London, E11 4HH, United Kingdom
Frequently asked question
At Yardman Vibes, we aim to deliver your order quickly, securely, and efficiently across the United Kingdom. Please review the details of our delivery services below.
1. Delivery Areas
We currently deliver to all locations within the United Kingdom.
If you are located in a remote or hard-to-reach area and are unsure about delivery availability, please contact us before placing your order:
Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127
2. Delivery Options & Costs
We offer the following UK delivery services:
1–3 Working Days Delivery – £9.99
Your order will be delivered within 1–3 working days after dispatch.
Next Day Delivery (Monday–Friday) – £15.99
Orders placed before the daily cut-off time and selected for Next Day Delivery will arrive on the next working day after dispatch.
Please note:
“Working days” exclude weekends and public holidays.
Delivery times are estimates and may occasionally be affected by courier delays or peak periods.
3. Order Processing Time
Orders are typically processed the same day if placed before 8:00 PM and payment is successfully confirmed.
Orders placed after 8:00 PM may be processed the following working day.
During peak periods (such as holidays or promotional events), processing times may be slightly extended. If there are significant delays, we will notify you using the contact details provided at checkout.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can use this tracking information to monitor the status of your delivery directly with the courier.
If you do not receive your tracking email, please check your spam/junk folder or contact us.
5. Missed or Failed Deliveries
Please ensure your delivery address and contact details are accurate at checkout.
If delivery fails due to:
Incorrect address details
Recipient unavailability
Failure to respond to courier contact
The courier may attempt re-delivery. If the parcel is returned to us after failed attempts, additional shipping charges may apply to resend the order.
6. Damaged or Missing Items
If your order arrives damaged, incorrect, or incomplete, you must contact us within 24 hours of delivery.
Please provide:
Your order number
Clear photos of the issue
A description of the problem
We will review the case and arrange a replacement or refund in accordance with our Refund Policy.
7. Perishable & Fresh Products
For perishable or fresh items, we strongly recommend selecting Next Day Delivery to maintain optimal freshness.
Upon delivery:
Inspect your order immediately
Refrigerate or store products promptly
Consume within the recommended timeframe
We cannot accept responsibility for deterioration caused by delayed storage after successful delivery.
8. Contact Information
Yardman Vibes Ltd
293a High Road
Leytonstone
United Kingdom
E11 4HH
Company Number: 17005012
Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127
At Yardman Vibes, we aim to provide high-quality products and excellent service. If you are not satisfied with your purchase, please review our policy below.
1. Return Eligibility
You may request a return within 2 days (48 hours) from the date of delivery.
To qualify for a return:
The item must be unused
The item must be in its original packaging
The item must be in the same condition as received
Proof of purchase (order number) must be provided
Returns requested after 48 hours of delivery will not be accepted.
2. Perishable & Fresh Goods
Due to the nature of our business, perishable goods (including fresh produce and chilled items) are non-returnable and non-refundable unless:
The item arrives damaged
The item is defective
The item is incorrect
Any issues with perishable goods must be reported within 24 hours of delivery, with clear photographic evidence.
3. How to Request a Return
To initiate a return, please contact us with:
Your full name
Order number
Description of the issue
Clear photos (if applicable)
Contact details:
Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127
Returns must not be sent without prior approval.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless:
The item is faulty
The item is damaged upon arrival
We sent the wrong product
In certain low-value cases, we may choose not to require the item to be returned and instead send a replacement at no additional cost. This decision is made at our discretion.
5. Refund Eligibility
Refunds are granted only in cases of:
Major defects
Significant damage
Incorrect items sent
Minor packaging damage that does not affect the product itself does not qualify for a refund.
Refunds are processed only after:
The returned item is received
The item is inspected and approved
6. Refund Processing Time
Once your return has been inspected, we will notify you of the outcome.
If approved:
Refunds will be issued to the original payment method
Processing time is typically 7–10 working days, depending on your bank or payment provider
Delivery charges are non-refundable unless the return is due to our error.
7. Refusal of Returns
We reserve the right to refuse returns if:
The item has been used
The item is not in its original condition
The request is made outside the allowed timeframe
The product is perishable and not defective
8. Contact Information
Yardman Vibes Ltd
293a High Road
Leytonstone
United Kingdom
E11 4HH
Company Number: 17005012
Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127
At Yardman Vibes, we understand that plans can change. This Cancellation Policy outlines when and how you may cancel an order.
1. Cancellation Timeframe
You may cancel your order within 24 hours (1 day) of placing it.
After this 24-hour period, cancellation requests will no longer be accepted, as your order may have already entered processing or dispatch.
2. Orders Already Dispatched
Once an order has been fulfilled and dispatched, it cannot be cancelled.
If you no longer wish to keep the item after dispatch, you must follow our Return & Refund Policy once the order has been delivered.
Delivery charges are non-refundable unless the return is due to our error or a faulty product.
3. How to Request a Cancellation
To request a cancellation within the eligible timeframe, please contact us as soon as possible with:
Your full name
Order number
Reason for cancellation
You can contact us at:
Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127
Cancellation requests are not confirmed until you receive written confirmation from us.
4. Refunds for Approved Cancellations
If your cancellation request is approved within the 24-hour window:
A full refund will be issued to your original payment method.
Refunds may take 3–10 working days to appear in your account, depending on your bank or payment provider.
5. Right to Refuse Cancellation
We reserve the right to refuse cancellation requests if:
The request is made after 24 hours
The order has already been processed or dispatched
The request appears fraudulent or abusive
6. Contact Details
Yardman Vibes Ltd
293a High Road
Leytonstone
United Kingdom
E11 4HH
Company Number: 17005012
Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127
