Return & Refund Policy

At Yardman Vibes, we aim to provide high-quality products and excellent service. If you are not satisfied with your purchase, please review our policy below.

1. Return Eligibility

You may request a return within 2 days (48 hours) from the date of delivery.

To qualify for a return:

  • The item must be unused

  • The item must be in its original packaging

  • The item must be in the same condition as received

  • Proof of purchase (order number) must be provided

Returns requested after 48 hours of delivery will not be accepted.

2. Perishable & Fresh Goods

Due to the nature of our business, perishable goods (including fresh produce and chilled items) are non-returnable and non-refundable unless:

  • The item arrives damaged

  • The item is defective

  • The item is incorrect

Any issues with perishable goods must be reported within 24 hours of delivery, with clear photographic evidence.

3. How to Request a Return

To initiate a return, please contact us with:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photos (if applicable)

Contact details:

Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127

Returns must not be sent without prior approval.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty

  • The item is damaged upon arrival

  • We sent the wrong product

In certain low-value cases, we may choose not to require the item to be returned and instead send a replacement at no additional cost. This decision is made at our discretion.

5. Refund Eligibility

Refunds are granted only in cases of:

  • Major defects

  • Significant damage

  • Incorrect items sent

Minor packaging damage that does not affect the product itself does not qualify for a refund.

Refunds are processed only after:

  • The returned item is received

  • The item is inspected and approved

6. Refund Processing Time

Once your return has been inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 7–10 working days, depending on your bank or payment provider

Delivery charges are non-refundable unless the return is due to our error.

7. Refusal of Returns

We reserve the right to refuse returns if:

  • The item has been used

  • The item is not in its original condition

  • The request is made outside the allowed timeframe

  • The product is perishable and not defective

8. Contact Information

Yardman Vibes Ltd
293a High Road
Leytonstone
United Kingdom
E11 4HH

Company Number: 17005012

Email: info@yardmanvibes.co.uk
Phone: +44 7985 573127